Who operates this website

The website for CNC Plasma Systems is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of this website, Astros Marketing (Pty) Ltd is responsible for the collection and handling of personal information submitted through the site and for information gathered through normal website use.

CNC Plasma Systems provides plasma retrofit and control services from Gqeberha, and information submitted through the site may be shared with the CNC Plasma Systems office and technical team where this is necessary to deal with an enquiry, assess a retrofit requirement, plan a site visit, or prepare a quotation.

Information we collect

Personal information is collected only where it is needed for a lawful business purpose connected to enquiries, project assessment, service delivery, record-keeping, or site performance. Information may be provided directly by you or collected automatically when you browse the website.

Name and company details submitted through our contact form
Town, site location, and service area information relevant to retrofit work
Telephone numbers or other contact details you choose to submit
Technical information about an existing cutting table, controls, power source, extraction, or software setup
Files, drawings, photos, or notes uploaded or sent for quoting or fault assessment
Standard website usage data such as browser type, pages visited, device information, IP address, and referring source

Where you provide information about a third party, you should be authorised to do so and that information should be relevant to the enquiry.

How personal information is used

Personal information is used only for defined business purposes and not for unrelated activity. The main purpose is to understand the condition of an existing plasma table and the scope of retrofit work required.

To respond to an enquiry submitted through the website
To assess whether a controller swap, height-control upgrade, software package, extraction change, or broader retrofit is suitable
To prepare quotations, work proposals, and installation planning
To arrange travel to sites in the Eastern Cape or other provinces where crews are scheduled
To maintain internal records of enquiries, projects, and technical history
To improve website performance, security, and content relevance
To meet legal, tax, accounting, insurance, or regulatory obligations where required

We do not sell personal information. We do not use information submitted through the site to send unrelated bulk marketing without an appropriate lawful basis.

Sharing and disclosure

Personal information may be shared only where there is a legitimate operational reason or a legal duty to do so. Access is limited to people or service providers who need the information for the purpose for which it was collected.

This may include internal administrative staff, technical staff involved in evaluating a retrofit, website hosting or maintenance providers, cloud storage or document service providers, accounting advisers, and professional advisers where necessary. Information may also be disclosed if required by law, court order, or a lawful request from a public authority.

Where outside operators process information on our behalf, they are expected to apply appropriate confidentiality and security measures.

Storage, security and retention

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, password protection, restricted administrator privileges, secure hosting arrangements, and routine software and security maintenance.

No internet transmission or electronic storage method can be guaranteed completely secure, but appropriate steps are taken to reduce risk and to limit access to authorised persons only.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law, contractual need, accounting practice, dispute handling, or legitimate business record retention. When information is no longer required, it is deleted, destroyed, or de-identified where reasonably practicable.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may request access to personal information held about you, ask for correction of inaccurate information, object to certain processing, or request deletion where there is no lawful ground to retain it. You may also lodge a complaint with the Information Regulator if you believe personal information has been handled unlawfully.

Request a record of the personal information held about you
Ask that incomplete, misleading, or outdated information be corrected
Object to processing in circumstances allowed by law
Withdraw consent where processing depends on consent
Ask for deletion where retention is no longer justified

Requests relating to personal information can be sent through our contact form. Reasonable steps may be taken to verify identity before any record is disclosed or amended.